IT Support Officer
Job description
As an IT Support officer, you will be expected to assure the smooth operation of computer systems and ensure users get maximum benefit from them. You will install and configure computer hardware/software and monitor health of the systems. You will be dealing directly with employees/customers who have technical issues such as viruses and email issues, forgotten passwords and other technical issues.
Roles and Duties
- Install and configure hardware and software components
- Repair or replace damaged hardware
- Upgrade systems to enable compatible software
- Install and upgrade antivirus software
- Test and evaluate new technology
- Perform tests on new hardware and software
- Define software, hardware and network requirements
- Troubleshoot hardware and software issues
- enhancing system performance, and securing data.
- Responding in a timely manner to service issues and requests
- Keeping track of technological advancements and trends in IT support.
Requirements, Qualifications and Skills
- Bachelor's degree in computer science or engineering or related field, preferred
- A+ & Linux+ or other Certification is an asset
- 0-2 years of experience in a similar role
- Experience troubleshooting systems
- Skilled in database administration and software installation
- Proficient with multiple OS
- Excellent written and oral communication skills
- Familiar with a range of software and hardware